Your data center -- our expert services

Our Application Hosting solutions provide complete outsourced managed services. We don't just handle the hardware and network, or even just the OS. We learn about the operations of your specific application and commit to holistic support for your end customers.

• Managed Services, by experts, at your location, to fully outsource or to bridge Operation gaps
• Experts across all Operations disciplines without the cost and commitment of a large in-house team
• 24/7 coverage without the cost and commitment of a large in-house team
• A team you know by name that responds as an extension of your own team
• Free-up your teams for new deployments and let us handle the 3 AM alert

• Network (LAN/WAN) Management: Firewall, Load Balancer and switch configuration, maintenance, proactive monitoring and response. Firewall activity logging and trending. DNS services. VPN configuration and maintenance. WAN configuration and management of Frame Relay, ATM / IMA, and private lines. 24/7 operational support. Availability, status & bandwidth monitoring with monthly reporting
• Servers: Hardware, Operating Systems and Virus monitoring with 24/7 alerts. OS and Anti-Virus installation and patching. Incident response, including issue diagnosis, remote remediation, root cause analysis and problem management. Utilization/capacity trending and analysis.

• Storage: Direct Attached Storage (NAS), Network Attached Storage (NAS), Storage Area Network (SAN), data archival.
• Backups: Design, administration and monitoring of server and database backups.

• Application and Web Servers: Monitoring and break/fix services for business-critical App and Web layer software. We have hands-on experience managing BEA Weblogic, Websphere, Apache, TomCat, IIS, SharePoint, Joomla and more.

• Database Management: For business-critical MS-SQL Server, Oracle and MySQL databases. Physical design & configuration; backup & recovery; patch maintenance; database tuning & monitoring; 24/7 monitoring and problem response / break-fix; daily, weekly, monthly health checks and proactive maintenance.

• Security: Security policy development and quarterly evaluations. Intrusion detection & IDS management. Operating Systems hardening. User validation and administration. Monthly security scans. Quarterly security audits. Centralized system logging, event monitoring, alerting and incident response.

• Incident and Problem Management: 24/7/365 operational support; named-engineer-on-call; trouble ticket system; customer portal for remote monitoring & reporting.

Call us to find out how we're assisting our customers cost-effectively manage their locally hosted applications while  achieving performance and availability numbers typically found only with outsourced providers. Our customers include:

• A financial services application providing financial tools for the Web sites of industry-leading institutions on dedicated servers with Cloud Disaster Recovery, MySQL, Internet and Internet VPN.
• A healthcare management application suite used by more than 700 hospitals and more than 6,000 post-acute care facilities throughout the US. We support dedicated and virtual servers, SAN and NAS, Oracle, via more that 80 Internet LAN to LAN VPNs plus dedicated circuits.
• An insurance services application providing risk management data worldwide. The application requires 40+ dedicated servers, SAN and NAS, Oracle, Internet and Internet VPN.
   

 

Our teams of Level III systems and network engineers and DBAs work as an extension of your internal IT staff to deliver service to your end customers that makes you look good.

• Systems Engineers, each with advanced skills and 5 to 15 years’ enterprise-level experience in one or more of: Unix/Linux/Solaris, Windows, Storage and Middleware.
• Network & Security Engineers, each with advanced skills and 5 to 15 years’ experience in a combination of enterprise LAN/WAN management and Security.
• Database Administrators, each with advanced skills and at least 10 years’ experience in operations and tuning of complex enterprise Oracle and/or SQL Server (and other SQL) databases.
• Managers and Assistant Managers for each location, each of whom is a hands-on expert in at least one of the team’s domain areas and is accountable for the quality of service for their assigned customers.
• Our Policy and Compliance Manager, responsible for ensuring that Mentora’s standards and policies are aligned with ITIL standards, support our customers’ compliance with HIPAA, PCI, GLB and other specific industry requirements, and are implemented consistently across locations.
• Our VP and General Manager of Hosting Operations, whose expertise across all of our team’s specialties sets a high bar of expectations for the performance and contributions of every team member, and who lends his expertise to complex design, equipment recommendation, and problem resolution challenges.