• We’re platform-neutral. Our commitment is to provide services for you and your application. Whether you need Cloud,  virtual or dedicated equipment that we provide, want to use equipment you own or even use another vendor’s Public Cloud, we’ll manage it seamlessly and work as an extension of your team.
• Our team understands packaged and custom applications with multiple layers of infrastructure and software. We manage environments from three to hundreds of Cloud or dedicated devices with complex networks and hybrid architectures – not just websites.
• Our Tier III engineers thoroughly learn your application so that they can make performance and reliability improvements – not just troubleshoot issues.

• You're never restricted to “available configurations” for hardware, software or network components. Whether your systems are Windows, Linux, or Unix, your databases are Oracle, SQL Server, MySQL or NoSQL, and your application servers are ASP.NET, WebLogic, WebSphere, SharePoint or open source, we have the skills and experience to configure and tune them. We're a SaaS hosting provider who listens. It’s all about you and your customers. We can even stress test your systems before they go live to ensure their performance, reliability and scalability.

• We do work that makes your team look good – and frees up your time to support the organization in other ways. We monitor thousands of services per day and implement hundreds of patches. We know what to monitor and what to patch because it’s our business to be experts.

• We offer the most stringent and honest SLAs that guarantee application availability and performance to your end users. You have full access to our custom monitoring tools for complete transparency, something you won't find elsewhere.

• Specialized hosting for revenue-generating applications: We specialize in business-critical, complex systems. Since 2001 our enterprise-class team has architected, tested, launched and supported environments for a wide range of applications that drive revenue growth for our customers.
• Always-Level III support: When revenue is at stake, there’s no time to explain your app to a call center that can’t solve the problem. Our Level III engineers are the first-responders for every call for every client. You’ll know us by first name. We can even work directly with your customers, “wearing your company shirt”.

• Hardware & Software Options: Hosting for Cloud, provisioned or customer-owned equipment. Configuration and BIOS upgrades; break/fix services; remote hands; availability & status monitoring. Operating system installation & configuration; virtualization; security hardening; patch management (Linux, Unix, Windows); database administration; availability & status monitoring.

• Managed Services for Security, Performance, On-demand Capacity
  • Security Management: Dedicated or shared firewall, firewall management; VPNs; intrusion detection & IDS management; systems software hardening; security audit / vulnerability scanning and notification.
  • Storage Management: Disk arrays; Storage Area Network; system backups; data archival.
• Flexible Solutions
  One size doesn't fit all. We support Cloud (our own and other vendors), popular hardware and software platforms  and, when our customers need them, platforms that aren’t so popular. We tailor our menu of services to your specific needs.
• Transparency
  Your application’s availability and performance come first. We don’t filter information and don’t waste time finger pointing. You have access to all of our monitoring and incident reporting tools. If we haven’t met our SLA, we say so. If you need privileged/'root’ access, you get it.
• Testing before Go-Live
  We test the scalability and redundancy of your environment to prove it will deliver what your SaaS customers need, before your revenue depends on it
• Premiere facilities Available
  Our equipment is hosted in top-tier SAS 70 Type II data centers with best-in-class connectivity and security, supporting compliance with HIPAA, PCI and other industry standards.

 

Half the challenge of delivering excellent SaaS performance is the application; the other half is the infrastructure and hosting services. Our expertise is in understanding how all the parts – your application, and the many versions of servers, databases, load balancing, storage, etc. – interoperate. Mentora has hosted and manged SaaS and ASP applications for over ten years. We've ensured 24/7 operations and, over time, assisting our customers to cost-effectively migrate to new technologies while maintaining availability, reliability and performance standards. Our customers include:

• A custom financial services application providing financial tools for the Web sites of industry-leading institutions on dedicated servers with Cloud Disaster Recovery, MySQL, Internet and Internet VPN.
• A custom SaaS healthcare management application suite used by more than 700 hospitals and more than 6,000 post-acute care facilities throughout the US. We support dedicated and virtual servers, SAN and NAS, Oracle, via more than 80 Internet LAN to LAN VPNs plus dedicated circuits.
• A custom insurance services application providing risk management data worldwide. The application requires 40+ dedicated servers, SAN and NAS, Oracle, Internet and Internet VPN.
• One of the largest B2B value-added networks, providing 100% availability of supply chain, services and financial transactions for a worldwide customer base.  We provide infrastructure and OS management for hundreds of dedicated and Private Cloud servers, hundreds of VPNs and complex storage and database environments. 
   

 

• Systems Engineers, each with advanced skills and 5 to 15 years’ enterprise-level experience in one or more of: Unix/Linux/Solaris, Windows, Storage and Middleware.
• Network & Security Engineers, each with advanced skills and 5 to 15 years’ experience in a combination of enterprise LAN/WAN management and Security.
• Database Administrators, each with advanced skills and at least 10 years’ experience in operations and tuning of complex enterprise Oracle and/or SQL Server (and other SQL) databases.
• Managers and Assistant Managers for each location, each of whom is a hands-on expert in at least one of the team’s domain areas and is accountable for the quality of service for their assigned customers.
• Our Policy and Compliance Manager, responsible for ensuring that Mentora’s standards and policies are aligned with ITIL standards, support our customers’ compliance with HIPAA, PCI, GLB and other specific industry requirements, and are implemented consistently across locations.
• Our Director of Hosting Operations, whose expertise across all of our team’s specialties sets a high bar of expectations for the performance and contributions of every team member, and who lends his expertise to complex design, equipment recommendation, and problem resolution challenges.